Golden Prairie LodgeGOLDEN
PRAIRIE

Legal

Privacy Policy

This Privacy Policy explains how Golden Prairie Hotel & Lodge collects, uses, stores, and shares personal information when guests visit our website, contact us, make inquiries, or stay with us in Consort, Alberta.

Last Updated

July 8, 2026

This policy is intended as general website privacy content for Golden Prairie Hotel & Lodge. It should be reviewed periodically and updated if our services, technology providers, booking tools, or legal obligations change.

Personal Information We May Collect

We collect only the information reasonably needed to respond to inquiries, manage reservations, provide hotel services, improve the website, and communicate with guests.

  • Contact details such as name, email address, phone number, mailing address, and company name.
  • Reservation details such as stay dates, room preferences, guest counts, special requests, and booking notes.
  • Payment and billing information processed through our booking or payment providers.
  • Communication records when you call, email, submit a form, or contact us through a third-party platform.
  • Website information such as IP address, browser type, device information, pages visited, referring URLs, and approximate location data.

How We Use Personal Information

  • To respond to questions, quote availability, confirm reservations, and provide guest services.
  • To process payments, deposits, invoices, refunds, and other booking-related transactions.
  • To manage check-in, check-out, housekeeping, maintenance, and operational requests.
  • To send service messages such as booking confirmations, stay updates, policy notices, and responses to guest inquiries.
  • To improve our website, guest experience, security, and business operations.
  • To send marketing messages only where permitted by law or with appropriate consent.
  • To meet legal, accounting, insurance, safety, fraud prevention, and recordkeeping requirements.

Consent and Choices

By using our website, contacting us, or providing personal information, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw consent where legally permitted, but doing so may limit our ability to provide certain services.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Service-related messages, such as reservation confirmations or responses to inquiries, may still be sent when necessary.

When We Share Information

We do not sell personal information. We may share personal information only when reasonably necessary for hotel operations, guest services, legal compliance, or business administration.

  • Booking engines, payment processors, property management systems, email providers, analytics providers, website hosts, and other service providers.
  • Travel platforms, review platforms, or reservation partners when you interact with us through those services.
  • Professional advisors, insurers, accountants, legal counsel, and business support providers.
  • Government, law enforcement, regulators, or other parties where required or permitted by law.

Third-Party Websites and Booking Platforms

Our website may link to third-party booking engines, maps, social media, review platforms, or travel websites. Those services have their own privacy practices. Please review their policies before providing personal information through them.

Retention and Security

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including legal, accounting, tax, insurance, and dispute-resolution requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email system, or electronic storage method is completely secure, so we cannot guarantee absolute security.

Access, Correction, and Privacy Requests

You may request access to personal information we hold about you, ask us to correct inaccurate information, or ask questions about our privacy practices. We may need to verify your identity before responding.

If you are not satisfied with our response, you may have the right to contact the appropriate privacy regulator.